Our After-Care has over 25 years of experience and expertise in providing after-sales services to customers who are using compressed air systems in Sri Lankan industries.
We are capable of providing high quality after-sales service as we are a team of highly qualified and experienced engineers and technicians who have more than 15 years of experience in air compressors and air treatment plants.
Once all equipment sold by us are being installed and commissioned our After Care Team will monitor its operation and service schedules using an enterprise level Computerized Maintenance Management System (CMMS), and keep the customer updated on the next service schedule and the nature of the service required.
Capacity calculation, selecting of ideal compressor package with energy saving options, design and installation of compressor room
Tracking of customer’s upcoming preventive maintenance using Computerized Maintenance Management System (CMMS) and issuing pre-alerts to inform him of same.
Also, our customer care officers will closely monitor upcoming preventive maintenance schedules of our customers’ machines and follow up with them to schedule preventive maintenance in order ensure that none of our customers’ machines miss out on timely maintenance.
In order to improve efficiencies of scheduling periodical maintenance in air compressors, we have developed the remote monitoring system (RADA).
In the event of sudden failure in the air compressors, our 24×7 on-call support team will help to recover failed machines by providing technical advice on-line. If on-line recovery is not successful, a backup device will be dispatched to the affected site as replacement, thereby helping to minimise impact to our customer’s business operations.
Since we have backup air compressors, dryers and critical spares in stock, backed by a team of 24×7 on-call support, we are able to provide fastest recovery service in the event of a breakdown.
Orientation, Training, Awareness Programmes
Matrix team getting trained locally and internationally.
We provide new, as well as refresher training for customers’ maintenance teams to keep them abreast with latest technologies
- 100% keeping stock of spare parts for regular service.
- Critical spare parts : We have stand-by spare parts for handling any critical incident.